Privacy Policy

1. Introduction

At e-BETP ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform that connects tourism vendors with customers.

By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Business information for vendors (business name, description, location)
• Payment information (processed securely through third-party gateways)
• Profile pictures and business images
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our Platform:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our Platform
• Device information
• Cookies and similar tracking technologies

2.3 Transaction Information

For purchases and sales on our Platform, we collect order details, transaction history, and communication records between buyers and sellers.

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, verify your identity, and provide customer support
• Platform Operation: To facilitate transactions between buyers and sellers
• Communication: To send important updates, notifications, and marketing communications (with your consent)
• Platform Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent activities

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

Certain information is visible to other users of the Platform as necessary for transactions:

• Vendor business information is displayed on product listings
• Customer order information is shared with vendors for fulfillment
• Public profiles and reviews may be visible to other users

4.2 Service Providers

We may share information with third-party service providers who assist us in operating our Platform, such as payment processors, email service providers, and analytics services.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our Platform. They help us provide you with a better experience and allow certain features to work properly.

6.2 How We Use Cookies

We use cookies for:

• Authentication and security
• Remembering your preferences
• Analytics and performance monitoring
• Marketing and advertising (with your consent)

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

7. Third-Party Services

Our Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

We use the following third-party services:

• Payment processors (e.g., Pesapal, Stripe)
• Email service providers
• Analytics services (e.g., Google Analytics)
• SMS services (e.g., Africa's Talking)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

11. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a prominent notice on our Platform

Your continued use of our Platform after any changes indicates your acceptance of the updated Privacy Policy.